Hospital case study · Ringgold County Hospital
Continuity of care during EHR downtime
Ringgold County Hospital describes how its teams continued caring for a patient while the hospital's EMR was unavailable during scheduled maintenance. Read the hospital's two-page account below.
Hospital downtime experience in practice
Ringgold County Hospital is a rural Critical Access Hospital. Its account describes a scheduled four-hour EMR maintenance outage while an emergency patient required continued care and a transition to Observation.
The challenge
Nursing documentation, laboratory results, radiology findings, orders and medication information still needed to move between departments while the EMR was unavailable.
Workflows used during the outage
The hospital reports that emergency, nursing, laboratory, radiology and provider teams used CodeDark Health to keep clinical information with the patient. Teams could document verbal radiology results and share care information electronically alongside their downtime processes.
What the hospital observed
The account describes continued treatment, a transition to Observation, less reliance on a single paper chart and information preserved for recovery. These are qualitative observations from one hospital's experience, rather than measured savings or a guarantee of outcomes elsewhere.
Read the original document below for the hospital's full account and the attributed perspective from Carrie Main, Director of Health IT & Clinical Support Services.
Explore offline nursing documentation, medication downtime workflows and the hospital pilot approach.
Read the full case study
Both pages of the original document are shown below. Select a page to view it at full size.
